Refund policy

Refund & Replacement Policy

At Chottobazar, our products are custom-made and printed specifically according to each customer's order. Therefore, we follow the refund and replacement policy below.

1. No Refund for Change of Mind

As our products are personalized and made specifically for each customer, we do not accept returns, refunds, or replacements due to:

  • Change of mind
  • Wrong size selected by the customer
  • Wrong colour or design selected by the customer
  • Customer no longer wanting the product
  • Personal preference or dissatisfaction with the design after approval

Please carefully check your order details before placing the order.

2. Damaged, Defective or Incorrect Product

If your product arrives damaged, defective, has a clear printing/manufacturing issue, or you receive a product different from what you ordered, you may be eligible for a replacement or refund.

3. Unboxing Video Required

For any damage, defect, or incorrect-product claim, the customer must record a continuous, clear unboxing video while opening the package.

The video should clearly show:

  • The sealed package before opening
  • The shipping label/order details
  • The complete opening of the package
  • The product and the reported damage/defect

The unboxing video must be provided along with clear photographs when submitting the claim.

Claims without a valid unboxing video may not be eligible for refund or replacement.

4. Report Within 48 Hours

Any damage, defect, or incorrect-product issue must be reported within 48 hours of delivery.

Please keep the original packaging and all items received until the claim has been reviewed.

After verification, Chottobazar may provide a replacement or refund, depending on the nature of the issue.

5. Cancellation Before Printing

Customers may request cancellation before the order enters the printing/production process.

Once printing or production has started, the order cannot be cancelled because the product is specially customized for the customer.

If an eligible cancellation is approved before printing, the applicable refund will be processed to the original payment method.

6. Wrong or Incorrect Product

If we send a product that is different from what was ordered, please contact us within 48 hours of delivery with:

  • Order ID
  • Unboxing video
  • Clear photos of the product
  • Photos of the shipping package and label

After verification, we will arrange an appropriate replacement or refund.

7. Refund Processing

Once a refund is approved, it will be initiated to the original payment method. The time taken for the amount to appear in the customer's account may depend on the bank or payment provider.

8. Contact Us

For any refund, replacement, damage, defect, or cancellation request, please contact Chottobazar through our official customer support/WhatsApp with your Order ID and required supporting information.

Chottobazar reserves the right to review and verify each refund or replacement request before approval.